(Solved): Process Management and Continuous Development in Enhancing Quality of an Information Technology Enterprise (Implementation and Measurement Related to IT Companies )


(Solved): Process Management and Continuous Development in Enhancing Quality of an Information Technology Enterprise (Implementation and Measurement Related to IT Companies )

format need to be 1.0 .abstract and 2.0 Introduction – figures if any pl included 3.0 Literature survey (APA format) – figures if any pl included 4.0 Scope and plan of study – figures if any pl included 5.0 data collection – figures if any pl included 6.0 data analysis – figures if any pl included 7.0 results and discussions – tables to be included– figures if any pl included 8.0 relationships like graphs and 9.0 Conclusions 10..0 Further work suggested and 11. References at least 10 ( APA format) MODEL ABSTRACT This thesis aims at contributing to increased knowledge regarding sustainable competitive performance of small and medium sized enterprises in harmony with nature and society. The overall purpose has been specified in the following three parts: to explore implementation of statistically designed experiments, to describe experiences of introducing process management, and to contribute to the devel-opment of a conceptual framework for integration of business excellence and sus-tainable development, all with a focus on small and medium sized enterprises. During the last few decades the interest and industrial use of systems, tools and methodologies related to quality has grown considerably. Some of these were originally developed with the large company in mind, but today many small and medium sized organisations also try to implement them. However, management strategies developed for large organisations do not generally translate well into small and medium sized organisations. The research presented in this thesis has been divided into three research projects. An initial longitudinal study of two case companies within the industry of high performance ceramics resulted in a three step model for implementing statistical techniques, especially design of experiments. The approach adopted for the second project was a quantitative-qualitative re¬search design divided into three parts: a mail survey of 1,500 enterprises, followed by telephone interviews with representatives of 62 of these enterprises, and finally case studies of seven selected firms. The results indicate that the proportion of small and medium sized enterprises in Sweden that has introduced process mana¬gement is in the region of 10 percent of the total population. The findings were that, in general, the studied companies had not changed directly from a functional orientated organisation to a process orientated organisation. Instead many were still in, or had recently passed through, an intermediate state characterised by a team and project based organisation where focus was shifted towards internal effi¬ciency and shorter lead times. The transitions described have been summarized schematically in a model with three different stages: starting with functions, con¬tinuing via teams and projects, and ending with processes. As a result of the third research project, suggestions are presented regarding how the requirements of critical global processes could be translated to areas of organ-isational concern. A conceptual business excellence model, including measure¬ments of sustainable development, has been developed. The triple bottom line of economy, environment and ethics (3E) are proposed as main dimensions for measuring sustainable organisational performance.

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