(Solved): Building Shared Services at RR Communications

Building Shared Services at RR Communications Review the Building Shared Services at RR Communications mini case. In a two to three page APA paper (excluding title and reference pages), address the following: • Describe the advantages of a single customer service center for RR Communications. • Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center. • Explain whether or not it is possible to achieve an enterprise vision with a decentralized IT function. • Describe the various business and IT problems that can be caused by lack of common information and an enterprise IM strategy. • Discuss the governance mechanisms that need to be put in place to ensure common customer data and a shared customer service center. What metrics might be useful? The Building Shared Services at RR Communications paper.

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